Varun Kumar

Business Analyst at American Express

Role: Senior Analyst at American Express
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

Finance & AccountingView LinkedIn profile

Experience

Senior Analyst
American Express
Jul 2015 — Present · Gurugram, IN
Senior Customer Experience & Payments Insights Professional with 10+ years of expertise in dispute investigation, chargebacks, payments risk, escalation governance, and operational excellence. Currently working with American Express, handling high-value global customers, complex dispute cases, and cross-functional escalations.I specialize in identifying patterns, root causes and process gaps and converting them into actionable insights that improve customer journey, operational efficiency and product performance. I collaborate closely with Product, Risk, Fraud, Merchant and Operations teams to reduce friction and create scalable process improvements.To strengthen my analytical and business decision-making skills, I’m currently upskilling inAdvanced Excel, SQL, Power BI, Python, AI & ML and Product Management.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Experience

Senior Analyst

Find verified contacts for anyone on LinkedIn