Varun Gaikwad

About Varun Gaikwad

The foundation of my career has been built on the building blocks of my various experiences that have led to the versatile, well-rounded professional that I am today. I have 18+ years of experience in providing excellent customer experience by investigating and resolving inquiries and complaints in a timely and empathic manner.My journey so far has given me innate experience in working with cross-functional teams. My adaptive nature has always helped me to blend in a diverse range of roles and new work environments. This has taught me the importance of building trusted relationships and inspiring a shared vision. Empathy allows me to grasp the customer\'s difficulty and issue by sharing feelings and placing myself in their position. It significantly enhances interaction quality. My attention to detail prevents me from overlooking any component of the conversation that may have an impact on the quality of the service delivered. In addition, my understanding of various aspects of the business helps me to adapt to change quickly and stay calm under pressure- Career Pinnacle-Conducted Technical Demos in absence for Sales Engineering which in turn delivered great results.Enhanced and automated Health checks to get the Customer\'s usage in a beneficial state and these are proactive rather than reactive.Efficiently provided multiple trainings to customer success managers. Provided white glove service to all the assigned accounts which in turn yielded positive and long-lasting relationship with the customer.Received accolades from peers, management and customer for going above & beyond-Personal Traits- Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates. Recognized ability to develop and drive a culture of innovation, change and growth to optimize customer experience. Technical Certifications: Nutanix Hybrid Cloud Fundamental Microsoft Certified Systems Engineer Microsoft Certified I.T. Professional (Exchange 2010 – Enterprise Messaging Administrator) Microsoft Certified Solutions Associate Microsoft Certified Solution Expert (Messaging) Cisco Certified Network Associate ITIL V3 Certified Customer Success Certifications: Gainsight Customer Success Leader Certification Gainsight Customer Success Manager Level II Certification Gainsight Customer Success Manager Level I Certification Success Hacker - Certified Customer Success Manager Level 1 Completed CEFR C1, British English Certification

Experience

1. Sales Engineer

   Druva

   Oct 2025 — Present

   Support enterprise sales by delivering tailored SaaS and backup solutions aligned to customer needs• Lead technical presentations, product demos, and POCs to drive solution adoption• Design and implement solutions across Windows, Linux, macOS, VMware, and Hyper-V environments• Provide expertise in backup & recovery (File systems, MSSQL) and storage technologies (SAN/NAS)• Work with Active Directory, SSO, and networking concepts (TCP/IP, DNS, firewalls)• Contribute to cloud-based solutions with exposure to AWS and Azure• Collaborate with stakeholders to address technical challenges and accelerate deal closures

Education

• Swami Vivekanand College, Pune

  H S C, Science

• Yashwantrao Chavan Maharashtra Open University

  Bachelor of Arts - BA, Social Sciences

• St. Joseph's Boys' High School

  Secondary School Certificate