Varun Dhingra
Highly experienced and results-driven Leader, targeting a challenging leadership role in a progressive organization to leverage expertise in service delivery, process optimization, and cross-functional excellence
- Role
- Lead Managed Services(Dgm) at Bharti Airtel at airtel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Varun Dhingra
Accomplishment-driven Service Operations professional with nearly 17 years of experience…
Experience
Lead Managed Services(Dgm) at Bharti Airtel
Nov 2024 — Present · Gurugram, IN
Orchestrating end-to-end B2B operations for managed customer leveraging a shared services model to optimize resource utilization. Responsible for managing end to end service delivery, stake holder management, operation management for our managed customer. Commanding MIM, PM, CM process and steering continuous improvement programs (SIP) to bolster operational resilience. Spearheading vendor management across multiple third-party stakeholders, conducting rigorous performance evaluations, and driving strategic escalation to ensure SLAs are consistently exceeded. Managing hardware lifecycle services including Hands & Feet support and AMC compliance, enforcing stringent SLA adherence through continuous vendor performance monitoring. Managing P&L, forming strategies for increasing Revenue, efficiency, productivity, bringing down costs to improve Margins Lead client engagement initiatives by conducting detailed review sessions and architecting actionable service improvement plans. Leading discussions with Client on Contract renewal, legal, penalties etc. Directing budgeting, financial forecasting, and cross-functional team leadership to sustain operational excellence and cost optimizationLeading a team of 15 members (10 direct reports) to deliver high-quality network performance and customer satisfaction. Implemented strategic service improvement initiatives resulting in measurable revenue growth and operational cost reduction. Spearheaded sustainability and cost-saving projects, earning recognition for significant AOP savings and enhanced efficiency. Acknowledged for executing cost-reduction strategies that led to a 4545% decrease in operational costs while boosting revenue through improved service offerings. Championed integration of analytics tools to monitor service performance, enabling real-time insights and data-driven decision-making.
Education
Deshbandu college Delhi university
Bachelor of Arts (BA), Economics
2003 — 2006
DMPS modinagar
12th, Commerce
2002 — 2003
Skills
- Sql
- Linux
- Operating Systems
- Oracle
- Requirements Analysis
- Itil
- Unix
- Red Hat Linux
- Databases
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