Varun Deep Singh

About Varun Deep Singh

As a performance-driven insurance professional with 4+ years of experience across life insurance operations, customer success, and production management, I bring a strong track record of driving business growth, process efficiency, and client satisfaction.Currently working as a Bancassurance Manager at HDFC Life, I’ve been promoted twice — from Corporate Agency Manager (Sep 2023) to Senior CAM (Oct 2024) and now BAM (Apr 2025) — in recognition of consistent performance and delivery. In this role, I’ve managed the end-to-end servicing and documentation of 180+ policies with 100% compliance, reduced onboarding errors by 30%, and improved claims TAT by 35% through process streamlining and coordination.I’ve worked closely with partner bank teams to enhance cross-sell efforts, resulting in a 25% higher success rate. Alongside my bancassurance responsibilities, I’ve independently contributed to SLG and upsell business, generating 15–20% additional premium beyond the bank channel. My ability to resolve 95%+ client escalations within SLA has directly contributed to customer satisfaction and policyholder retention.I take pride in delivering results that are measurable and aligned with business goals. I’ve supported pre- and post-sales functions, collaborated with underwriting and ops to reduce turnaround time, and maintained real-time MIS dashboards to track funnel performance and support audit readiness.Prior to HDFC Life, I worked as a Production Operations Supervisor at Romsons International, managing 3+ shifts and 30+ floor staff. I achieved a 15% reduction in equipment downtime and improved line efficiency by 20% through structured planning and issue tracking.Earlier in my career, I served as a Customer Success Manager at Prem Motors (Maruti Suzuki), where I handled 500+ monthly clients, improved service satisfaction by 20%, and resolved over 90% of escalations on time. These early experiences shaped my ability to manage pressure, deliver customer-first solutions, and drive service efficiency.Academically, I hold an MBA in Marketing & Finance, backed by certifications in Financial Planning (CFP - Udemy) and Customer Experience in Industry 4.0, helping me align insurance offerings with client needs using a value-driven, consultative approach.Skilled in KYC/AML compliance, MIS reporting, cross-functional coordination, and customer lifecycle management, I am now seeking to grow into senior roles in insurance sales leadership, channel strategy, or distribution growth.

Experience

1. Banassurance Manager

   HDFC Life

   Apr 2025 — Present · Gurugram, IN

   Results-oriented professional with proven experience in life insurance sales, bancassurance operations, and client relationship management. Skilled in AML/KYC compliance, claims handling, backend documentation, and cross-functional coordination. Adept at driving efficient service delivery, improving customer satisfaction, and supporting business objectives through strong time management and team leadership. Looking to leverage my operations expertise in a dynamic, process-driven role.

Education

• Anand Engineering College(SGI)

  Master of Business Administration - MBA, Marketing and Finance

• GLA University

  Diploma in Engineering, Mechanical Engineering

  2013 — 2016

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, Mechanical Engineering

  2016 — 2019

• Holman institute eng med inter college, Agra

  High school

• Holman Institute English Medium Inter College Agra

  Intermediate, Commerce