Varun Damodar

About Varun Damodar

As a seasoned Customer Success and Operations leader with over 10 years of experience, I specialize in implementing program, process optimization, and improving customer experience across diverse sectors such as education, technology, and finance. My career is marked by a proven ability to align business objectives with customer needs, fostering long-term relationships and improving cost efficiency.I am recognized for my expertise in developing and implementing digital learning programs, managing B2B accounts, and leading high-performing teams. My expertise lies in problem solving, establishing new business opportunities, and implementing data-driven solutions. I excel in collaborating with cross-functional teams, driving results-oriented outcomes, and delivering exceptional customer experiences.Value PropositionI bring a unique blend of strategic thinking, operational expertise, and customer-centric approach to drive business transformation. My leadership ensures alignment of business objectives with customer needs, driving revenue growth, and improving customer engagement. With a strong ability to navigate complex business environments, I excel in developing and implementing innovative solutions that drive business outcomes.Key Achievements Digital Transformation: Successfully implemented digital learning programs, expanding market reach and driving business growth. Process Optimization: Streamlined business processes, improving implementation efficiency and learner engagement through data-driven insights. Customer Success: Delivered exceptional customer experiences, identifying growth opportunities and driving revenue growth across Southeast Asia. Leadership Excellence: Led high-performing teams, fostering collaboration and driving results-oriented outcomes.My goal is to continue leveraging my expertise to drive business growth, improve customer engagement, and lead innovative digital transformations that deliver exceptional business outcomes. Connect with me to discuss how we can collaborate to achieve these objectives.Do reach me out at: d••••••••@gmail.com

Experience

1. Vice President Customer Operations

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   Oct 2019 — Present · Gurgaon, IN

   Drove business growth from identified B2B segments, managed critical domestic and international partners, and managed the design and implementation of programs efficiently.Key Achievements: Transformational Leadership: Spearheaded a high-performing team of 20 to design and execute programs, driving seamless end-to-end delivery of multi-stakeholder projects. Customer-Centric Innovation: Boosted customer experience and operational efficiency by 15%-30% through strategic customer interactions, identifying areas of improvement, and integrating digital-first methodologies. Operational Excellence: Successfully managed a vast operational footprint spanning over schools and 20 million users, primarily in South Asia. Project Management & Customer Engagement Mastery: Deployed one of the company\'s most successful projects, covering schools and creating an engagement mechanism that resulted in classes. Strategic Partnership Development: Fostered collaborative relationships with multiple stakeholders (internal and external) to develop and execute go-to-market plans, enhancing our learning programs in India and globally. B2B Account Management Excellence: Optimized large-scale B2B programs, cultivating relationships at all levels to drive year-over-year sales growth. Digital Learning Solutions Expertise & Partnership Expansion: Enhanced end-to-end customer experience across digital learning solutions, ensuring seamless engagement and continuous improvement, while also managing partnership engagement with India\'s largest ed-tech B2G distributor and implementing programs across schools in Sri Lanka.

Education

• EHL Hotelfachschule Passugg

  Higher Diploma

  2008 — 2011

• University of Delaware

  Bachelor of Science (B.S.)

  2011 — 2012

• University of Toronto - Rotman School of Management

  Master of Business Administration (MBA), Business Management

  2016