Vartika Aggarwal
Desktop Support Specialist at EY
- Role
- Desktop Support Specialist at EY
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vartika Aggarwal
As a Desktop Support Specialist, my responsibilities include-Diagnosing and resolving technical issues with hardware or software systems-Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues-Determining the need for and subsequently providing system reconfiguration-Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements-Documenting technical support procedures and maintaining customer records-Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems-Completing thorough installations on the client environment by taking backups of data, upgrading systems as needed and installing new software or hardware solutions
Experience
Desktop Support Specialist
Aug 2021 — Present · Gurugram, IN
Education
Delhi University
Bachelor's degree
2014 — 2017
Amity University
Master of Business Administration - MBA
2018 — 2020
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