Varshika Agarwal
Customer Success Assistant Manager @University Living
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Assistant Manager @University Living
Noida, IN
Led critical customer escalations across WhatsApp, email, and review platforms, ensuring timely and policy-compliant resolutions.Managed sensitive cases involving refunds, cashback disputes, and contractual concerns in close coordination with finance and legal teams.Designed and rolled out a structured escalation handling framework, streamlining processes and improving turnaround times.Built and maintained centralized trackers for escalations and feedback, supporting leadership with quicker, data-backed insights.Mentored and guided the CSM team, while driving cross-functional collaboration across sales, operations, finance, and legal.Introduced initiatives that minimized repeat escalations and enhanced overall customer satisfaction
EDUCATION
Saint Francis Convent Inter College Jhansi
Commerce, Mathematics
Institute of Tourism and Hotel Management
Bachelor's in Tourism Administration, Tourism and Travel Services Marketing Operations
SKILLS
ABOUT VARSHIKA AGARWAL
Customer Success & Operations professional with 8+ years of international experience…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.