Varshika Agarwal
Customer Success & Operations Leader | Global SaaS & EdTech | Escalation & Policy Specialist
- Role
- Customer Success Assistant Manager at University Living
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Varshika Agarwal
Customer Success & Operations professional with 8+ years of international experience…
Experience
Customer Success Assistant Manager
Sep 2024 — Present · Noida, IN
Led critical customer escalations across WhatsApp, email, and review platforms, ensuring timely and policy-compliant resolutions.Managed sensitive cases involving refunds, cashback disputes, and contractual concerns in close coordination with finance and legal teams.Designed and rolled out a structured escalation handling framework, streamlining processes and improving turnaround times.Built and maintained centralized trackers for escalations and feedback, supporting leadership with quicker, data-backed insights.Mentored and guided the CSM team, while driving cross-functional collaboration across sales, operations, finance, and legal.Introduced initiatives that minimized repeat escalations and enhanced overall customer satisfaction
Education
Saint Francis Convent Inter College Jhansi
Commerce, Mathematics
2009 — 2011
Institute of Tourism and Hotel Management
Bachelor's in Tourism Administration, Tourism and Travel Services Marketing Operations
2012 — 2015
Skills
- Intellectual
- Management
- Excellent Writer
- Spontaneity
- Easily Adaptable
- Communicatu
- Foresight
- Flexible Approach
- Viability
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