Vincent Arrington

About Vincent Arrington

I’m Dr. Vincent Arrington — a technology leader, author, speaker, and lifelong advocate for helping youth unlock their greatness.Raised in Paterson, NJ, I know what it means to grow up with limited resources but unlimited potential. I was once a struggling student, unsure of myself and my future. But through perseverance, faith, and the guidance of mentors, I turned setbacks into stepping stones — eventually earning a Ph.D. in Technology Management, becoming a global manager at a Fortune 500 company, and publishing Greatness Is Within You, a motivational book that inspires inner-city youth to overcome adversity.Today, I wear many hats:• Software Distribution Manager at UPS, supporting global tech operations• Legislative Aide to Senator Benjie E. Wimberly• Founder, Greatness Is Within You Consulting• Keynote Speaker & Workshop Facilitator• Basileus of Omega Psi Phi – Lambda Upsilon Chapter• Omega Teens Advisor• Youth T-Ball Coach and Community MentorWhether I’m leading complex projects or speaking to a room full of students, my mission is the same:To show others that greatness isn’t about where you start — it’s about how you rise.If you’re passionate about youth empowerment, leadership, education, or are looking for a dynamic speaker, collaborator, or mentor — let’s connect.

Experience

1. Change and Problem Facilitation Incident Manager

   UPS

   Aug 2009 — Present

   Managed a team that plays a critical role in overseeing all High Severity Incidents that are impacting internal or external customers. Incident Management primary responsibility is service restoration and proper escalation and reporting of incidents to Senior Management and Stakeholders. The Incident Management team is responsible for all High Severity IT related problems globally.

Education

• Capella University

  Doctor of Philosophy (Ph.D.), Computer and Information Sciences and Support Services

  2015 — 2025

• Alliance University

  Masters, Organizational Leadership

  2010 — 2011

• Rutgers University

  Master’s Certificate: Leadership for the 21st Century

  2014 — 2016

• Alliance University

  Bachelor of Science, Business Administration

  1995 — 1998

• Passaic County Community College

  Associate of Applied Science, Business Administration

  1991 — 1995

• Paterson Catholic

  College Prep

  1981 — 1985

Skills

• Volunteering
• Servant Leadership
• Project Portfolio Management
• Kpi
• Performance Metrics
• Balanced Scorecard
• Public Speaking
• Autonomy
• Change Management
• Business Process Improvement
• Dlp
• Incident Handling
• Operational Streamlining
• Escalation Management
• Certified Green Belt
• Toastmasters
• Software Documentation
• Sdlc
• Telecommunications
• Data Center
• Management
• Social Media
• Root Cause Analysis
• Project Management
• Analysis
• Key Performance Indicators
• Security
• Itil
• Business Analysis
• Visio
• Program Management
• IT Operations
• Business Process
• Logistics
• IT Management
• Six Sigma
• Political Campaigns
• Problem Analysis
• Virtual Teams
• Process Management