Varalakshmi Kotamsetty
Customer Advisor - Collections @Plusnet
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WORK HISTORY
Customer Advisor - Collections @Plusnet
Sheffield, GB
Building rapport: Establishing trust and open communication with customers facing financial challenges.• Negotiating payment plans: Assessing individual circumstances and working to create affordable payment arrangements that meet both EE\'s needs and the customer\'s budget.• Providing information: Clearly explaining billing details, account status, and available options for resolving the debt.• Maintaining professional and ethical conduct: Adhering to strict regulations and guidelines regarding debt collection practices.• Offering support: Signposting to relevant resources and organizations that can provide financial assistance or debt management advice.
EDUCATION
Sheffield Hallam University
Master of Science - MS, Big Data Analytics
Sheffield Hallam University
Master's degree, Big Data Analytics
Raghu Engineering College, Dakamarri Village, Bheemunipatnam Mandal,PIN-531162(CC-98)
Bachelor of Technology - BTech, Computer Science
Narayana mahila kalasala
Intermediate
ABOUT VARALAKSHMI KOTAMSETTY
I worked in the EAIS-BPM unit as a developer handling projects in Digital Process…
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