Varghese Abraham
Delivery Lead - Managed Services @Hitachi Vantara
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WORK HISTORY
Delivery Lead - Managed Services @Hitachi Vantara
Responsible for Global service delivery with a team of Service Managers, SREs, DBAs, Infrastructure admins, Functional & Technical across different regions & countries. Lead Solutioning and Delivery across Private Cloud & Public Cloud. Guided delivery teams thru multiple Data Centre & platform migration projects for Client application footprints.Assisted various clients recover from Cyberattacks
EDUCATION
Texas A&M University
Master of Business Administration - MBA
University of Mumbai
Engineer’s Degree, Electronics Engineering
Dakota State University
MS, Information Systems
ABOUT VARGHESE ABRAHAM
Global Solution Lead responsible for Solutioning and Delivery across Private and Public Cloud Hosting, Server Administration, L1 ServiceDesk, Backups, Storage, Networking, Database and ERP application support. I lead a global team of Service Managers, Infrastructure Admins, DBA, L1 HelpDesk and Techno/Functional personnel supporting clients in a 24*7 manner. Actively involved in presales, architecting solutions, private and public Cloud(AWS, Google, OCI, Azure) offerings. Assisting clients and project teams with design, migration of infrastructure,platform migrations.Responsible for Global service delivery across different regions,time zones & countries. Assisted in building Global delivery teams from the scratch Specialties: Design Solutions in Public Cloud Lift and Shift to Public CloudDC ConsolidationsSetup Global Delivery Teams and Processes SOC Audits, Vendor ManagementRemote Infrastructure Support ( OS, Database, Network, Backup & Storage Teams)Service Management using an ITIL framework Global L1 Service DeskApplication SupportBusiness Continuity and Ransomware Recovery
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