Vanya Singh

About Vanya Singh

Enthusiastic Director of Customer Success at NTT Data, leading the charge in driving…

Experience

1. Director of Customer Success

   NTT DATA North America

   Oct 2023 — Present

   Primary point of contact for assigned clients, ensuring they have a positive experience- Build and maintain long-term relationships with key stakeholders to ensure satisfaction and retention- Lead the client onboarding process, ensuring a smooth transition to Apisero\'s/ NTT DATA services, particularly with MuleSoft and Salesforce solutions- Develop a deep understanding of the client\'s business goals and align Apisero’s offerings to meet those goals- Drive customer retention and expansion by ensuring the timely renewal of contracts- Identify opportunities for upselling and cross-selling additional services or solutions- Leading a team of CSMs, training and educating them to support customers- Collaborate with sales, support, and project teams to ensure customer needs are met and aligned - Serve as the voice of the customer gathering and conveying feedback, to the delivery and leadership; executing MBR/ QBR- Address and resolve customer concerns in a timely manner, escalating issues when necessary to ensure quick resolution- Develop and implement strategies to improve customer satisfaction, engagement, and the overall success of accounts.

Education

• Uttar Pradesh Technical University

  Bachelor of Technology (B.Tech.)