Van H.
Manager, Customer Experience @Condé Nast
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WORK HISTORY
Manager, Customer Experience @Condé Nast
US
As Manager of Customer Experience, I lead initiatives that strengthen the relationship between Condé Nast’s iconic brands — including The New Yorker, Bon Appétit, Epicurious, GQ, and GQ Box — driving initiatives that enhance satisfaction, efficiency, and brand consistency. I spearheaded the launch of our AI-powered customer support chatbot, expanding our support capabilities and improving efficiency. I partner with Product, Data, and Editorial teams to optimize subscription flows, refine customer communications, and deliver insights that shape retention and engagement strategies.
EDUCATION
Savannah College of Art and Design
M.A. Design for Sustainability, Sustainability
O'More College of Design
BFA, Fashion Design and Merchandising
Nashville Software School
Full Stack Web Development
ABOUT VAN H.
Knowledgeable CX professional equipped with leadership skills, people management, AI implementation, and enthusiasm for improving operations. Experience with developing training materials, knowledge base creation and maintenance, and BPO partnership. I have a strong design background with an M.A. in Design for Sustainability from Savannah College of Art and Design and a B.F.A. in Fashion Design from O\'more College of Design. I am naturally curious and love learning to improve my skill set.
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