Vanshree Wahane
Technical Support Team Lead @Smartlead
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WORK HISTORY
Technical Support Team Lead @Smartlead
AU
As a Technical Support Team Lead, I oversee a dynamic support team, managing shift schedules and ensuring optimal coverage. I lead in-depth troubleshooting and debugging efforts, utilizing SQL and database expertise to resolve complex technical issues. My role also involves managing cross-functional projects, collaborating closely with engineering teams, and leveraging APIs to address integration challenges. With a strong focus on continuous improvement, I mentor my team, optimize support processes, and provide exceptional technical solutions to enhance customer satisfaction.
EDUCATION
Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)
BE - Bachelor of Engineering, Civil Engineering
ABOUT VANSHREE WAHANE
I am a Technical Support Lead with strong expertise in API integrations, database management, and advanced troubleshooting. I lead my team by not only providing guidance but also stepping in to handle complex escalations and high-priority cases that require in-depth technical knowledge.My role involves working hands-on with APIs, databases, and backend systems, diagnosing issues at a granular level, and ensuring long-term, sustainable fixes. I specialize in deep debugging and root cause analysis, which allows me to solve problems that go beyond standard support and deliver reliable, high-quality solutions.Beyond support, I take on project management responsibilities — coordinating cross-functional efforts across vendor, engineering, and operations teams to drive outcomes end to end. I also contribute to pre-release product testing, ensuring quality and reliability before features reach customers.On the technical side, I build AI-powered agents and automation tools that interface directly with live databases and backend systems — autonomously diagnosing complex operational states and delivering clear, structured resolutions — significantly reducing manual investigation time across support workflows.I thrive in fast-paced SaaS and technology-driven environments, where adaptability, precision, and collaboration are key. Passionate about delivering impact, I combine strong technical acumen with leadership skills to drive both customer satisfaction and team growth.
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