Vanshraj Roy

About Vanshraj Roy

I am passionate about helping businesses achieve unprecedented success. As a strategic thinker with expertise in customer success, client services, and cross-selling, I bring a data-driven and customer-centric approach to my work. I thrive in fast-paced environments, leveraging my strong communication and negotiation skills to overcome challenges and deliver outstanding results. Career Progression In my current role, I partner with customers to build business cases that drive the adoption of new features, leading to cross-selling and upselling opportunities. My ability to anticipate customer needs and deliver strategic solutions has resulted in significant revenue growth for my organization. In my previous role at Mu Sigma, I led a team of Decision Scientists, spearheading a comprehensive digital transformation initiative for a major US telecom provider. Throughout this engagement, I was intricately involved in leveraging data and generating valuable insights for critical business decisions across diverse functions such as Customer Care, Sales & Marketing. At WNS Global Services, I had the privilege of collaborating closely with the esteemed Business Unit Leaders and the highly skilled Process SMEs. Together, we worked to design and implement innovative and effective tactical and strategic product, services, and programs that were aligned with the overarching goals of the business unit. With all my experience across industries and different roles, I am eager to channel my expertise towards driving meaningful contributions to broader business objectives and solving real-world challenges. I am excited to embark on future roles that allow me to push the boundaries of innovation and make a lasting impact.

Experience

1. Customer Success Manager

   Sprinklr

   Mar 2021 — Present · Bengaluru, IN

   SaaS Enthusiast | Consultative Selling | Customer Success | Renewal and Upsell I lead a transformative Customer Success Strategy, fostering loyalty, growth, and maximum value. This involves executive business reviews, C-suite relationship building, and operational excellence for renewal. Also, ensure a seamless product experiences through cross-team collaboration, complemented by workshops, and webinars.

Education

• Indian Institute of Management, Bangalore

  MBA, Strategy & Marketing

• Jalpaiguri Government Engineering College

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering