Vanshika Sharma
Customer Service Specialist @RXO, Inc.
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WORK HISTORY
Customer Service Specialist @RXO, Inc.
Vancouver, BC, CA
Building loads and setting appointments for pickup and delivery of the products.* Process complaints and issues related to products or services.* Analyze and report product malfunctions.* Gather customer feedback and share it with our Sales and marketing teams.* Managed delivery order changes cancellations, and customer service inquiries, maintaining a high level of professionalism.* Coordinating with internal teams to ensure customer feedback.* Developing and maintaining strong customer relationships, fostering customer satisfaction.* By improving on-time delivery rates, I help with increase in customer satisfaction scores, which contribute to higher repeat sales.* I work with the sales department to prioritize urgent orders and meet key client deadlines, improving overall client satisfaction.* Managing incoming and outgoing calls, providing updates on order status and addressing client needs promptly.
EDUCATION
Thompson Rivers University
Human Resources Management, school of Business and Economis
Panjab University
Bachelor of Arts - BA, English
ABOUT VANSHIKA SHARMA
I’m a tactical thinker, skilled in building respectful relationships, influencing people and creating positive outcomes in detrimental situations.I’m empathetic and always try to put myself in other’s shoes. I’m confident and a creative problem-solver. A great team player with impeccable communication skills. Focuses on creating ‘win-win’ scenarios. My specialities include customer service, digital media and leadership. I’m well-versed in negotiations, planning and development and relationship management.
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