Vanshika Sharma

WORK HISTORY

EDUCATION

ABOUT VANSHIKA SHARMA

With a strong foundation in user engagement, customer service, and quality analysis, I am eager to leverage my skills for growth and innovation.Currently, as a Quality Assurance Analyst at Tide, I focus on delivering exceptional service quality by analyzing data, identifying improvement areas, and implementing effective quality control measures. My role allows me to work collaboratively with cross-functional teams, ensuring that our services meet the highest standards.Previously, my experience as a Quality Analyst at Internshala equipped me with the tools to meticulously analyze processes and implement improvements, further solidifying my commitment to quality excellence.Additionally, during my time as a User Engagement Intern at WhiteHat Jr, I developed my expertise in data analysis and user behavior insights, which helped drive strategies to enhance customer satisfaction and retention. At Amazon, as a VCS Associate, I managed high volumes of customer inquiries, sharpening my problem-solving and communication skills.I am excited about opportunities that challenge me to grow and contribute meaningfully in the field of user engagement and quality assurance.