Vanshika Bhatia
Major Incident manager
- Role
- Scholar Trainee at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Vanshika Bhatia
Results-driven ITIL Incident Management Analyst with over 3 years of experience. Skilled in executing and improving ITSM processes, trend analysis, and stakeholder collaboration. Committed to enhancing service efficiency and operational excellence.
Experience
Scholar Trainee
Sep 2021 — Present · Pune, IN
Responsible for the end-to-end management of all IT major outages#Leading, Driving, Facilitating and chairing all investigation activities, meetings and technical calls#Ensure all incidents are correctly prioritized, categorized, routed, restored/ resolved and closed within a particular SLA.#Responsible for performing analysis to reduce the major IT outages#Analyze data modules and derive logical conclusions#Elicits, Analyzes, specifies and validates the business needs of stakeholders#Ensuring proper escalation procedures are followed to engage correct support teams.#Make sure all the changes are properly managed and properly implemented.#Responsible for performing root cause analysis.#Documenting key actions and events during the technical call.#Notifying to senior leadership management of status and impact through emails and contacting them to advise on the impact on the business.
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2021
GURU NANAK COLLEGE, DHANBAD
Bachelor of Computer Application
2018 — 2021
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