Vanshika B.
Technical support | Microsoft 365 | CRM | Salesforce | Active Directory | Customer experience | Chargeback Management & Dispute Resolution | Payment Gateway & Card Network Rules | Fraud Detection & Transaction Analysis
- Role
- Chargeback Specialist at VGL Group
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Vanshika B.
Results-driven professional with experience in both technical support and payment dispute management. Previously worked as a Technical Support Executive, providing troubleshooting, customer assistance, and resolving technical issues efficiently while maintaining high customer satisfaction.Currently working as a Chargeback Analyst, specializing in handling payment disputes, investigating fraudulent transactions, and ensuring compliance with card network regulations. Skilled in analyzing transaction data, preparing representment documentation, and coordinating with internal teams to minimize financial losses and improve dispute resolution processes.Strong analytical and problem-solving abilities combined with a solid technical background help in identifying root causes, preventing recurring disputes, and optimizing operational workflows.
Experience
Chargeback Specialist
Jan 2026 — Present · Jaipur, IN
Education
University of Rajasthan
Master of Arts - MA, English/Language Arts Teacher Education
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