Vansh Taneja
Instantly.ai || ARSD DU\'23 || AISATS || VSEC\'20
- Role
- Billing Specialist and Technical Support Specialist at Instantly.ai
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Billing Specialist and Technical Support Specialist
Mar 2025 — Present · US
Manage and resolve Stripe payment disputes and chargebacks, ensuring timely responses, accurate evidence submission, and minimized revenue loss- Oversee all billing operations including invoicing, refunds, subscription adjustments, and payment reconciliation- Provide real-time technical support to users via chat and email, addressing issues related to integrations, campaign setup, and deliverability- Collaborate closely with the engineering, finance, and product teams to identify bugs, streamline processes, and enhance user experience- Maintain detailed records of support tickets and billing cases for process improvement and compliance- Educate customers on platform features and best practices to help them achieve maximum results.
Education
Atma Ram Sanatan Dharma College
Bachelor of Commerce - BCom
Dr Virendra Swarup Education Centre, Farrukhabad
10+2, Business/Commerce, General
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