Vansh Gupta
Analyst at HCL Technologies || AWS Certified Cloud Practitioner || SC-900 || Azure Fundamentals Az-900
- Role
- Technical Analyst at HCLTech
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Technical Analyst
Oct 2020 — Present · Noida, IN
Role - Critical Incident Manager – Analyst\\\\n• Involved in critical incident management process.\\\\n• Initiating Incident Management, by recognizing/verifying an event or an issue\\\\n• Problem resolving skills and ability to handle bridge calls under pressure.\\\\n• Ensure outages are promptly communicated with exceptional quality.\\\\n• Manage chronic issues on internal and external systems and provide feedback to engineering department for improvements.\\\\n• Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’s Service Now queue\\\\n• Lead day-to-day operational activities in of the Incident Management Team\\\\n• Responsible for creating of changes.\\\\n• Ensuring incidents in the queue get resolved within the SLA\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur
Bachelor's degree
2021 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.