Rick van
Tech Wizard with a Passion for Problem-Solving and Innovation - Ready to Elevate Your IT Experience!
- Role
- Information Technology Specialist at Stem, Inc.
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Rick van
I solve complex IT problems by day and climb mountains by weekend—both require the…
Experience
Information Technology Specialist
Apr 2024 — Present · Broomfield, CO, US
Summary:Hands-on IT Specialist supporting a fast-paced SaaS environment with hybrid teams. Proven track record resolving technical issues across Windows, macOS, mobile, and virtual platforms. Trusted for smooth onboarding/offboarding, device management, SaaS integrations, and user satisfaction. Known for clear communication, resourcefulness, and ownership.Key Responsibilities & Achievements:• Delivered Tier 1 & 2 support across 100+ endpoints (macOS, Windows, iOS, Android) via Jira ticketing system.• Managed user provisioning and asset tracking using Azure AD, Intune, Workspace ONE, and Jamf.• Oversaw VPN, remote access (TeamViewer, LogMeIn), and mobile device management (MDM).• Assisted with Microsoft 365 admin (Exchange, SharePoint, OneDrive), including license management.• Supported SaaS tools like Slack, Salesforce (CRM), Netsuite, Zoom, and internal applications.• Executed smooth user onboarding/offboarding processes and equipment setups.• Participated in migration projects and team standups using Agile methodologies.• Championed knowledge base documentation to improve first-call resolution.Azure AD · Intune · Workspace ONE · Jira · TeamViewer · LogMeIn · VPN · Microsoft 365 · macOS & Windows Support · CRM · Mobile Device Management (MDM) · SaaS · Slack · Zoom · Agile · Onboarding · Asset Management · IT Documentation · System Admin · Communication · Customer Service
Education
Galvanize - Denver, Platte
Computer Science
2016 — 2016
Galvanize - Denver, Platte
Computer Science
2017 — 2017
Metropolitan State University of Denver
Bachelor of Science (B.S.), Business Management
2006 — 2011
Skills
- Javascript
- Html
- Css
- Jquery
- Git
- Node.js
- Angularjs
- Postgresql
- Cascading Style Sheets (Css)
- Github
- Express.js
- Html5
- Cli
- Ajax
- Test Driven Development
- Bootstrap
- Object-Oriented Programming (Oop)
- Database Development
- Ruby on Rails
- Management
- Customer Service
- Responsive Web Design
- Leadership
- Microsoft Excel
- Microsoft Office
- Finance
- Crm
- Analysis
- Sales
- Loans
- Powerpoint
- Microsoft Word
- Forecasting
- Job Scheduling
- Salesforce.com
- Cold Calling
- Sales Prospecting
- Vietnamese
- Organizational Effectiveness
- Prospecting Skills
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