Vanjinathan G

About Vanjinathan G

A result-oriented professional with 25+ Years of experience in Customer Services, Operations, Projects, Program and Product Management, Negotiation, SLA and Contract Management, Profit & Loss ownership, Strategic Growth, Revenue Generation, Domestic & International pre-and post-sale support, Customer Relationship Management, Influential Leadership, Resource Management, Process Improvement, Digital Innovation, Automation, UAT, Technical Support and Inventory Management.# Manage ATMs with a team of 275 people across the country.# Implementation of Automation using AI Technology # Responsible for Business Service Operations, Program and Product Management, Profit & Loss, and revenue Growth.# Grew revenue from Negative to Positive with a Gross Margin of 30%.# Setting up and guiding the team of professionals in Field Operations, Technical Support, Training, Call Center, Repair, Stores, and logistics.Achievements:# Consecutive achieving Gross Margin for the last 5 years with increasing profit trend.# Best Project Management and On-time Delivery.# Program Execution.

Experience

1. Senior Vice President Customer Service\'s

   Vortex Engineering Pvt. Ltd

   Jul 2019 — Present · Chennai, IN

   Joined the Company at a very early pre-revenue stage. Grew Vortex and Service department to become a credible player in the ATM Industry with about ATMs in the field as of date.# Service setup established from Zero to 250 teams across PAN India. Includes, Field Operations, Technical Support, Training, Call Center, Repair, Stores, and logistics.# Grew revenue from Negative to Positive with a Gross Margin of 30%.# Responsibility for complete Business Service Operations, Projects, Program and Product Management, Profit & Loss ownership, and Strategic Growth.# Responsible for Customer Relationship Management, Resource Management, and Process Improvement.

Education

• Vellore Institute of Technology

  Bachelor's of Engineering, ECE

  1996 — 1999

Skills

• Vendor Management
• Project Management
• Sla
• Team Management
• Product Management
• Service Delivery
• Requirements Analysis
• Software Project Management
• Crm
• Payment Systems
• Pre-Sales
• Management
• Cism
• Customer Relationship Management (Crm)