Vanita Malhotra

About Vanita Malhotra

An ardent advocate of driving business growth through strategic prowess and exceptional customer-centricity. With nearly a decade of hands-on experience in diverse domains like Customer Service, Process Improvement, and Project Management, I have honed a keen eye for operational excellence. My professional journey is defined by a relentless pursuit of perfection, consistently setting new service level benchmarks, and building lasting relationships with discerning clients and esteemed vendors. My passion lies in the art of crafting strategic pricing solutions and providing unwavering order support, ensuring seamless coordination and effective negotiation for optimal outcomes. As a dynamic team leader, I take immense pride in nurturing high-performing teams, fostering a culture of motivation, and fostering professional growth among team members. Collaboration and cross-functional coordination are at the core of my approach, enabling smooth handovers and streamlined operations. I am driven by a relentless quest for improvement, consistently optimizing processes and spearheading initiatives to enhance efficiency and elevate customer satisfaction. My project management expertise allows me to deftly navigate timelines, deliverables, and stakeholder expectations, ensuring successful project outcomes. Customer satisfaction is at the heart of my professional philosophy, and I derive great joy from fostering enduring relationships with clients. My attention to detail is reflected in handling invoice management and billing processes with utmost precision, striving for seamless and error-free execution. Throughout my journey, I have been honored with prestigious awards for outstanding performance and leadership, reinforcing my dedication to excellence. I am actively seeking opportunities to contribute my expertise to a forward-thinking organization that values innovation, agility, and a strong focus on customer success. Let\'s connect and explore how we can create a positive impact together!

Experience

1. Pricing and Ordering Coordinator

   BT Group

   Mar 2021 — Present · Gurugram, IN

   Orchestrated the execution of BT Portfolio product costing/pricing and ordering using the BT standard toolset, meticulously ensuring strict adherence to agreed-upon Service Level Agreements (SLAs) and unwavering accuracy.\\\\n\\\\n Sustained seamless and transparent communication channels with requestors throughout the entire Quoting, Order Management, and Fulfillment process, delivering timely updates and comprehensive standard status reports.\\\\n\\\\n Streamlined interdepartmental operations by facilitating smooth handovers between multiple BT departments during intricate pricing and ordering activities.\\\\n\\\\n Imposed rigorous oversight on design, pricing, and commercial guidelines, unwaveringly upholding standardized work instructions for consistent adherence and operational uniformity.\\\\n\\\\n Generated highly comprehensive quotes through the advanced Cisco CCW portal, proactively diversifying sourcing strategies to obtain alternative quotes from multiple suppliers.\\\\n\\\\n Expertly navigated the complexities of managing intricate country requests, CPE Maintenance renewal quotes, and orders, while possessing an exceptional command of the invoice receipt and billing process.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Pandit Law Firm

  Bachelor of Commerce

  2000 — 2000

• IPS Academy

  Master of Business Administration

  2002 — 2002