Vanika Prasher
Intermodal Operations Coordinator @NFI
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WORK HISTORY
Intermodal Operations Coordinator @NFI
Mississauga, ON, CA
Lead end-to-end intermodal and transportation operations, managing OTR, rail, and US–Canada cross-border shipments from load tender through final delivery in high-volume environments.• Execute load creation, carrier dispatch, tracking, and service recovery, proactively resolving delays, rail congestion, terminal issues, and equipment shortages to protect on-time performance.• Manage customs and cross-border compliance including ACE/ACI submissions, PAPS/PARS documentation, and coordination with carriers and terminals to ensure seamless border crossings.• Oversee reefer and non-operating reefer (NOR) shipments, using ThermoKing and Cortex to monitor temperature integrity, coordinate repairs, and maintain cold-chain compliance.• Coordinate closely with CN and CP rail, steamship lines, carriers, and customer logistics portals to ensure accurate execution, billing, and real-time shipment visibility.• Serve as a primary operational contact for carrier and customer communication, handling exceptions, OS & D, claims, and billing discrepancies with accuracy and urgency.
EDUCATION
Christ The King Convent School, Bholath
Secondary School
Police D. A. V. Public School Jalandhar
High School Diploma
Humber Polytechnic
Business - Marketing
ABOUT VANIKA PRASHER
I am a Logistics & Intermodal Operations Coordinator with over 2 years of experience managing intermodal, OTR, cross-border, and temperature-controlled shipments across North American supply chains.Currently at NFI Industries, I coordinate end-to-end freight execution involving rail, trucking, and steamship lines, ensuring shipments move efficiently from load tender through final delivery. My role includes managing customs compliance (ACE/ACI, PAPS/PARS), monitoring reefer and non-operating reefer (NOR) units, and proactively resolving delays, rail congestion, terminal issues, and service exceptions in real time.I work closely with carriers, railroads, terminals, and customer logistics portals to maintain service reliability, data accuracy, and on-time performance. I am experienced in handling multiple equipment types including dry van, flatbed, step-deck, and temperature-sensitive freight, while maintaining compliance and operational efficiency.Previously, I supported dispatch and brokerage operations, where I negotiated carrier rates, coordinated OTR freight across major lanes, and managed invoicing, PODs, and OS & D resolution.I am detail-oriented, execution-focused, and thrive in fast-paced logistics environments where strong communication, accountability, and problem-solving are critical to operational success.
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