Vani Ashish Kumar

Leading X and Capital Business at Razorpay

Role: Associate Director - Key Accounts Management at Razorpay
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Vani Ashish Kumar

Experienced leader with a demonstrated history of working in the computer software…

Experience

Associate Director - Key Accounts Management
Razorpay
May 2022 — Present
Leadership Role | Digital Neo Banking & Lending | Customer Success & Revenue GrowthAs a key member of the Digital Neo Banking (DNB) and Digital Lending business from its 0→1 journey, I have been instrumental in scaling revenue and customer success initiatives across Mid-Market and Enterprise segments in India.Key Responsibilities:Defined and implemented customer experience strategies for the Customer Success (CS) function.Owned critical outcome metrics – CSAT, NPS, Retention, and Revenue Growth.Built and led a high-performing CS team, focused on operational excellence and customer-centricity.Provided strategic guidance, coaching, and career development for team members.Drove the pan-India Go-To-Market (GTM) strategy, aligned to revenue targets and expansion goals.Partnered cross-functionally with Sales, Product, Marketing, and Operations to align on business strategy and execution.Delivered accurate revenue forecasts to the Executive Leadership Team.Played a hands-on role in strategic account planning, executive reviews, and customer lifecycle management.Represented the brand at regional marketing events, driving thought leadership and brand visibility.Key Highlights Customer Experience: CSAT improved by 120% YoY; NPS doubled for both online and offline users.Retention: Reduced churn from 15% to 3% within Q1 Renewals: Achieved 98% renewal rate, with notable increase in annual recurring revenue.Revenue Growth:Digital Neo Banking business exceeded targets, delivering 150% of revenue goals.Digital Lending volumes scaled 15x, establishing strong market momentum.

Education

JAIN College
Master of Business Administration (MBA), Finance and Financial Management Services
2006 — 2008

Skills

Social Media
Customer Relationship Management (Crm)
Team Management
Management
Process Improvement
Crm
Itil
Marketing
Project Management
Salesforce.com
Virtualization
Training
Account Management
Customer Service

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Vani Ashish Kumar

Experience

Associate Director - Key Accounts Management

Education

JAIN College

Skills

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