Van Grotenhuis
Former Customer Success Manager
- Role
- Customer Success Manager at Spok
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Van Grotenhuis
Customer Success Manager working to improve customer experience, relationships, and loyalty culminating in new business, contract renewals and service expansion. Work to resolve any current customer problems then move on to maximizing customer value and results- Strategic/Key/Premium customer service and support - Resolve problems, manage issue escalations - Develop strong client relationships - Optimize products/services to meet client needs - Single point of contact for customer service - Identify new product ideas as \"Voice of the Customer\"- Guide process improvement opportunities Contact: Van Grotenhuis 61••••••79 cell/text v•••••@live.com Van’s Strengths Finder top results: • Achiever – drive to accomplish, stamina, productivity • Focus – prioritize, follow through, stay on track • Relator – engaged, friendship, one-on-one • Learner – drive to competence, can do, tackle new things • Ideation – Innovative, sees breakthrough new ideas
Experience
Customer Success Manager
Feb 2018 — Present · Eden Prairie, MN
Support large, premium healthcare customers with their SPOK communication platform and software- Continuous customer contact and performance monitoring - First point of customer contact for escalations and non-routine inquiries - Identify opportunities for performance improvement and expansion - Match company solutions with customer needs
Education
Creighton University
Bachelor’s Degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.