Vanessa Rueda Nieto
Intern Customer Experience @Kinaxis
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WORK HISTORY
Intern Customer Experience @Kinaxis
Toronto, ON, CA
Intern Customer Experience•Collect, organize, and analyze operational and customer data to identify trends, inefficiencies, and opportunities for improvement.•Track key program and customer success metrics, preparing summary reports and visual dashboards to support decision-making.•Maintain data accuracy and integrity across internal databases, CRM systems, spreadsheets, and project trackers.•Analyze customer data and generate insights using Gainsight, Salesforce, and Excel.•Gather, monitor, and analyze customer feedback to support continuous improvement of customer experience initiatives.•Collaborate closely with Customer Success and Customer Experience teams to support day-to-day operations and strategic initiatives.•Support the development and launch of an automated low-touch customer engagement strategy.•Develop and enhance outreach functionality within Gainsight.•Create and maintain step-by-step job aids and training materials, including process maps and video tutorials.
EDUCATION
George Brown Polytechnic Continuing Education
International Business Management , Negocios internacionales
University of Niagara Falls Canada
Maestría, Data Analysis
Pontificia Universidad Javeriana Cali
Administrador de empresas, Negocios internacionales/Comercio internacional
ABOUT VANESSA RUEDA NIETO
I am a professional bilingual (B2) in business administration with an emphasis on international business and extensive experience as a Project Manager, leading project management in multinational companies from the process of design, evaluation, formulation, monitoring and control. I coordinate the team structure, process improvement, quality control, data analysis, innovations, continuous improvement and analysis and tracking of KPIs for compliance with the established operational parameters. I specialize in customer care projects, applying Scrum, Agile, Waterfall and Lean methodologies. The domain of tools such as Jira, Confluence, Excel, Perisco, Atlassian, Freshcaller, Trello, Sendesk and Salesforce. I am characterized by skills such as critical reasoning, leadership, assertive communication and achievement orientation to meet objectives. I am interested in continuing my professional development in the areas of projects and process improvement.
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