Vanessa Quiñones

About Vanessa Quiñones

Leveraging over 15 years in the information technology and consumer tech space, I have had great success building and growing a team with high-performing sales and client retention, thanks to a strategic and dynamic approach to services management and a dedication to client satisfaction. Our team has excelled in implementing company initiatives across multiple locations, capitalizing on insights to drive growth and enhance operational efficiency. A commitment to cultivating a diverse and skilled workforce has been central to our success, facilitating a \"people first\" culture that resonates with both staff and clients. Partnering with leaders and agents, we\'ve established a sales culture that balances high velocity and quality service, ensuring a world-class client experience that consistently meets our ambitious goals.I take pride in leading with my own style and versatility that allows me to organically build relationships that fosters growth for both myself and my teams. With positivity as one of my top strengths, I definitely love adding a little flair and razzle dazzle to my leadership philosophy!

Experience

1. Services Experience Manager

   Geek Squad

   Jun 2023 — Present · Kissimmee, FL, US

   Lead and support services business across multiple locations. Coordinate with leaders in each location to cascade and implement new company initiatives and strategy. Partner with other micro-market and marketplace leaders to drive these service strategies and provide insights. Manage performance and identify opportunity gaps to focus on company growth by conducting business analysis of operational and financial inefficiencies. Recruit, hire and onboard a diverse agent workforce.

Education

• Florida International University

  Bachelor of Arts (B.A.), Psychology

  2009 — 2013