Vanessa V Parraga
Customer Experience Program Delivery, Engagement Manager
- Role
- Cx Engagement Manager at Qualtrics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Vanessa V Parraga
Authenticity, integrity, and grit have been my foundation; and they’re what drive me to…
Experience
Cx Engagement Manager
Nov 2021 — Present · Seattle, WA, US
Partner with our largest strategic clients to stand up and evolve Customer Experience/VOC programs on Qualtrics• Led teams of Technology Consultants, XM Scientists, Partners, and Technical Account Managers to deliver multi-million dollar implementation and advisory services• Managed executive customer relationships; communicating risks, scope, budget, and schedule status• Guided decision making when requirements or scope changed• Initiated and led internal delivery excellence program, driving regional standards for solution design, client enablement, and project management
Education
Western Washington University
Minor in Psychology
Western Washington University
Bachelor of Arts - BA
Kauai High School
High School
Skills
- Newsletters
- Adobe Creative Suite
- Program Management
- Customer Service
- Press Releases
- Research
- Sharepoint
- Editing
- Social Media
- Graphic Design
- Marketing Communications
- Illustrator
- Microsoft Excel
- Powerpoint
- Communication
- Content Marketing
- Photoshop
- Project Management
- Writing
- Marketing
- Microsoft Office
- Teamwork
- Photography
- Blogging
- Indesign
- Event Planning
- Content Management
- Social Networking
- Social Media Marketing
- Leadership
- Microsoft Word
- Community Outreach
- Public Speaking
- Time Management
- Marketing Strategy
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