Vanessa Michel Diaz

About Vanessa Michel Diaz

I am a versatile value-focused project management and implementation leader with 15+ years of experience delivering digital transformation and change initiatives across public and private sectors. I specialize in turning complex business challenges into actionable strategies and successful software implementations that drive adoption and measurable results. ‑, ‑, I blend systems thinking, technical adaptability, and strong communication to lead cross‑functional teams through large‑scale implementations. My background in media and love of the “picture” help me simplify complexity, tell compelling stories with data, and align stakeholders around clear outcomes: ‑, ‑.As an AI-certified professional, I use AI‑enabled practices to enhance project planning, risk management, reporting, and stakeholder communication, pairing responsible AI use with proven delivery frameworks:Strategic implementation of SaaS solutions with 90%+ user adoption.Scalable training programs that enhance engagement and confidence.Streamlined processes that reduce complexity while maximizing impact.Intuitive documentation that turns technical concepts into accessible knowledge:Building high‑performing, trusted teams through transparent communication.Driving organizational change with empathy and strategic vision.Creating sustainable solutions that support long‑term success.Fostering environments where innovation and collaboration thrive.I actively serve as a Board Member and Vice President of Programs for PMINYC, tailoring programs and events for New York City’s project management community: v••••••••@outlook.com#PMINYC speaking inquiries: v••••••••@pminyc.org : SaaS Implementation; AI‑enabled Project Delivery; Change Management; Process Optimization; Onboarding, Technical Training & Instructional Design; Waterfall & Agile; Systems Thinking : Former Film Editor; SA; Animal Advocate; Podcast junkie; Autodidact; Reiki Master

Experience

1. Scrum Master Project Manager

   Capgemini

   Oct 2025 — Present · CT, US

   Provide technical project management as Scrum Master and Project Manager for the Decision Engineering team, delivering enterprise-scale AI and automation programs built on Pega AI to improve customer service efficiency- Lead Next Best Action (NBA) and Next Best Offer (NBO) initiatives that enable real-time decisioning across five customer channels- Coordinate cross-functional teams to deliver AI-powered features that enhance operational performance and customer experience.

Education

• SoftEd

  Certification, Accelerated Delivery Using AI

• Adelphi University

  Bachelor of Arts, Communications

• Stony Brook University

  Certificate, PMP Program

Skills

• Event Planning
• Pmo
• Pmp
• Leadership
• Program Management
• Strategy
• Sales
• Integration
• Microsoft Project
• Visio
• Software Documentation
• Analysis
• Management
• Team Building
• Project Planning
• Project Management Office (Pmo)
• Process Improvement
• Project Management
• Healthcare
• Business Analysis
• Instructional Design
• Vendor Management
• Marketing
• Training
• Testing
• Cross-Functional Team Leadership
• Troubleshooting