Vanessa Robinson

IBM Automation, Customer Success Engineer, Financial Services Market

Role
Customer Success Engineer at IBM
Location
Dallas, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Vanessa Robinson

An Asset Lifecycle Management Brand Technical Specialist with IBM. Experienced (20 years) leader skilled in Customer Success Management, Sales, Technology Business Management, Project Management, Project Engineering, and delivering value to stakeholders. I help clients adopt technologies that reduce technical debt and business expenses. Creative problem solver who adapts to changing environments and quickly grasps new concepts and processes. Holds extensive technical sales, key account management, presentation delivery (demonstrations), AI training, RFP completion, and complex, multi-stakeholder project experience. Excels at communicating technical concepts, customer engagement, and increasing sales.CORE COMPETENCIES:SalesElectrical and Computer EngineerProgram ManagementCustomer Success ManagementProposal/Bid Development (RFPs)Maximo Application Suite (MAS)Maximo Real Estate & Facilities (formerly TRIRIGA)IBM Envizi (ESG)

Experience

  1. Customer Success Engineer

    IBM

    Feb 2026 — Present

Education

  • Lawrence Technological University

    BSEE, Electrical, Electronics and Communications Engineering

    1996 — 2002

Skills

  • Data Analysis
  • Avaya
  • Program Management
  • Energy
  • Engineering Management
  • Earned Value Management
  • Java
  • Testing
  • Electrical Engineering
  • Commissioning
  • Process Improvement
  • Project Engineering
  • Manufacturing
  • Troubleshooting
  • Databases
  • Integration
  • Project Management
  • Leadership
  • Project Planning
  • Instrumentation
  • Utilities
  • C++
  • Business Process Improvement
  • Engineering
  • Networking
  • Software Documentation
  • Management
  • Matlab
  • Systems Engineering
  • Electronics
  • Telecommunications
  • Analysis

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Vanessa Robinson — Customer Success Engineer at IBM in Dallas, TX, US | Unifers