Vanessa G.

IT Project Manager @Responsible Jewellery Council

Led the end-to-end delivery of a custom compliance management solution built in Power Apps and integrated with Microsoft Dynamics 365, streamlining member audits and sustainability certifications.• Architected and implemented CI/CD pipelines using Azure DevOps, reducing manual deployment tasks and accelerating release cycles from bi-weekly to daily deployments.• Spearheaded the development of a secure, role-based Auditor Portal, offering real-time reporting and audit visibility through CRM integration.• Automated core CRM processes including membership fee calculations and invoice generation, reducing manual workloads by 40% and improving billing accuracy.• Translated complex regulatory and sustainability requirements into scalable CRM logic and user-friendly workflows in collaboration with internal compliance experts.• Oversaw secure data integration across Dynamics 365 CRM entities, improving visibility into member status, audit history, and renewal timelines.• Applied Agile delivery principles and iterative planning, resulting in a 30% reduction in manual data entry and faster audit turnaround times.• Partnered with QA leads and DevOps engineers to enhance test coverage and deployment automation, ensuring system reliability and compliance.