Vanessa Carbonell
Data Storyteller - Empowering Higher Education and Nonprofits in Alumni and Fundraising with LiveAlumni and Upnotch
- Role
- Director of Sales and Customer Support at Livealumni
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Vanessa Carbonell
Client Strategy & Engagement | Higher Ed Data Specialist | Data Driven Storyteller | Team Culture AdvocateWith over two decades of experience across multiple industries, I am a dynamic business professional with a passion for solving complex problems and building meaningful, lasting partnerships. I bring a forward-thinking mindset and a sharp ability to anticipate the needs of others, qualities that have helped me create trusted relationships and deliver impactful results throughout my career.At LiveAlumni, I specialize in helping colleges, universities, and nonprofit institutions make the most of their alumni and donor data. From onboarding and strategic training to long-term client success, I help schools identify lost alumni and high-potential donors to strengthen engagement and increase fundraising results. Whether navigating a database conversion or launching a new campaign, I am a strategic partner focused on delivering measurable outcomes.I am a data-driven storyteller who thrives on creating systems that spark action. This includes building scalable prospect pipelines, designing alumni perks programs, developing CRM integration guides, and crafting tailored engagement strategies for institutions of all sizes. I also support internal operations by streamlining documentation, mentoring team members, and championing a collaborative, service-first culture.Fully bilingual in English and Spanish, I approach every task with purpose, clarity, and a commitment to excellence. Whether in product, sales, account management, consulting, or training, I bring the same passion and drive to achieve exceptional results.
Experience
Director of Sales and Customer Support
Feb 2018 — Present · Seattle, WA, US
As Director of Sales and Customer Service at LiveAlumni, I lead a dynamic team focused on delivering client-first experiences and driving results through data. I oversee sales strategy, customer success, and day-to-day team operations, ensuring our clients, from higher education institutions to nonprofit organizations, get the most value from our data and platform. I am passionate about turning data into action, advocating for client needs, and fostering a culture of excellence, collaboration, and innovation. My role blends leadership, client engagement, product feedback, and strategic growth, bridging the gap between data solutions and real-world outcomes.
Education
Universidad Rafael Landívar
Master's degree, Hotel & Restaurant Management
Bentley University
Management, Finance and Financial Management Services
1999 — 2002
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