Vanessa Thompson
Head of Customer Success @GoCardless
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WORK HISTORY
Head of Customer Success @GoCardless
EDUCATION
Loughborough University
Social Psychology
SKILLS
ABOUT VANESSA THOMPSON
Customer-obsessed strategist, consistently exceeding expectations by fostering strong relationships, building trusted client partnerships, and leading high-performing teams. I thrive on solving complex challenges and delivering exceptional business results.KEY ACHIEVEMENTS• Revenue Growth: Consistently meeting or exceeding revenue targets, with a 50% upsell on ARR• Customer Success (CS) Management: Specialising in renewals, expansion, and upsell strategies• Team Leadership: Built and managed teams across 3 continents, fostering high performance• Cross-functional Collaboration: Partnering with sales, product, and engineering to enhance customerexperience• Global Impact: Led the execution of global projects and launches seamlessly• Strategic Leadership: Proven ability to solve problems with long-term, scalable solutions• Client Relationship Management: Senior point of contact for global enterprise clients• Process Optimisation: Leading best practices, process improvements, and training for teams• Thought Leadership: Podcasting and contributing articles on customer success and strategy
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