Vanessa M.

About Vanessa M.

I’m a Customer Success and Revenue Operations leader with 15+ years of driving growth, retention, and exceptional client outcomes. I build high‑performing teams, streamline operations, and turn complex portfolios into predictable revenue engines.At Adelman Travel, I lead global CS representing nearly half of company revenue—boosting retention to 96% and improving efficiency across onboarding and engagement. I also serve on the Southwest Airlines Client Advisory Board, helping shape airline policy and product strategy for corporate travel.My leadership philosophy centers on clarity, accountability, and empowerment — giving teams the structure and insights they need to perform at their best. I’m most energized when driving collaboration across product, marketing, and operations to elevate the customer experience and create sustainable, scalable success models.I’m passionate about: Building and scaling customer success organizations Driving retention, expansion, and net revenue growth🤝 Developing leaders and customer-centric cultures Turning data into strategy that deepens customer valueLet’s connect if you’re passionate about customer experience, operational excellence, or building teams that drive growth through true customer partnership.Specialties:• Training development & delivery• Relationship Management• Team Leadership• Customer service• Problem resolution• In person & digital presentation• Leading revenue & sales growth• Creative strategistIndustry expertise:• Coaching & mentoring• Networking• Interview preparation• Learning & development• Interviewing, hiring & onboarding• Pipeline optimization• Goal definition• UpsellingTechnologies:• Microsoft Office Suite• CRM• Salesforce• Zoom• ZoomInfo• Google Drive• Genesys Cloud• Sharepoint

Experience

1. Advisory Board Member

   Southwest Airlines

   Feb 2020 — Present

   Appointed to Southwest Airlines Client Advisory Board as a trusted TMC representative, influencing airline policy, product development, and service enhancements to better align with corporate travel priorities

Education

• Stony Brook University

  Bachelors of Science

Skills

• Business-to-Business (B2b)
• Strategic Partnerships
• Sales Process
• Salesforce.com
• Sales Presentations
• Fleet Management
• Negotiation
• Travel Management
• Competitive Analysis
• Contract Negotiation
• Sales Management
• Forecasting
• Cold Calling
• B2b
• Car Rental
• Building Relationships
• Leadership
• Sales Operations
• Customer Retention
• Customer Service
• Marketing
• Profit
• Direct Sales
• P
• Lead Generation
• Management
• Team Building
• Account Management
• Sales
• Performance Management
• Income Statement
• Training
• Customer Satisfaction
• New Business Development
• Business Travel