Vanessa Malagon

About Vanessa Malagon

I am a dedicated and results-driven Property Management Professional with over 11 years of experience in the real estate industry. Known as a strong closer with a proven track record of performance, I bring expertise in operations, leasing, delinquency management, and resident relations.I am bilingual (English/Spanish) and specialize in delivering exceptional customer experiences while driving occupancy, retention, and revenue growth. My ability to work both independently and collaboratively allows me to adapt quickly, solve problems efficiently, and lead with confidence.My technical expertise includes CRM Flex, Yardi, RealPage (OneSite, ILM, 24/7 Relate), and resident engagement platforms such as ActiveBuilding, RentCafe, Lofte, Elevated Living, and Site Manager. I am highly skilled in delinquency control, sales management, lease administration, and customer relationship management.As a Customer Service Certified professional with an Associate’s Degree in Business Administration and Management from Georgia Gwinnett College, I combine strong operational knowledge with a people-first leadership approach.I am passionate about continuous growth, welcome challenges, and am committed to adding measurable value to any property management team.

Experience

1. Assistant Property Director Luxury High Rise (Residential & Commercial)

   Crown Residential

   Aug 2023 — Present · Hollywood, FL, US

Education

• Georgia Gwinnett College

  Associate's Degree, Business Administration, Management and Operations

  2000 — 2004