Vanessa M.

Director of Operations @Nebula Wellness

Mississauga, ON, CA

Oversee daily clinic operations, ensuring seamless coordination between staff, treatments, and client services, resulting in a consistently high client satisfaction rate.•Designed and executed targeted marketing campaigns and social media strategies, increasing qualified lead flow by 40% and boosting monthly bookings by 30%.•Trained and mentored receptionists, technicians, and consultants in high-ticket sales and ethical conversion techniques, leading to an average 20% increase in package sales.•Implemented lead tracking systems, CRM platforms, and KPI dashboards, reducing lead response time from 24 hours to under 2 hours and improving conversion efficiency.•Provided advanced laser training and enforced strict clinical protocols, achieving zero safety incidents and maintaining industry-leading treatment results.