Vanessa Kerner
CSM | CSPO | PM | ServiceNow | CSA | GIS | Cityworks | USMC Veteran
- Role
- Servicenow Extern at ServiceNow
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Vanessa Kerner
Technology isn’t just a tool—it’s an opportunity to simplify the complex and build…
Experience
Servicenow Extern
Jan 2025 — Present
Led a ServiceNow implementation training project as a Scrum Master, facilitating daily stand-ups, sprint planning, and retrospectives to ensure smooth Agile delivery and team collaboration.• Managed backlog and requirements as Product Owner in a ServiceNow implementation training project, ensuring alignment with business objectives.• Developed and customized ServiceNow applications for a 311 Citizen Request Management System, implementing workflows, automation, and integrations to enhance citizen service efficiency and response times.• Earned ServiceNow Certified System Administrator (CSA) certification, demonstrating proficiency in ServiceNow fundamentals, platform navigation, and administrative capabilities.• Acquired skills in configuring, managing, and maintaining the ServiceNow platform, including user roles, security, data management, and application configuration.• Leveraged veteran-centric learning support and teamwork in a collaborative training environment, applying problem-solving, leadership, communication skills gained from military service to the ServiceNow platform.
Education
Northwest Missouri State University
Master of Science - MS, Geographic Information Science and Cartography
American Military University
Graduate Certificate, Intelligence Studies
2012 — 2014
Northwest Missouri State University
Master’s Degree, Geographic Information Science and Cartography
2012 — 2016
Institute for Veterans and Military Families - IVMF
Onward to Opportunity, PMP Bootcamp
Northwest Missouri State University
Graduate Certificate, Geographic Information Science
2012 — 2013
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