Vanessa Jones
Senior Manager Commercial Fulfilment @Arm
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WORK HISTORY
Senior Manager Commercial Fulfilment @Arm
BPO Service Lead - lead end-to-end service delivery for outsourced team, ensuring high performance and alignment with business goals. • Strategic oversight with hands-on delivery management to drive commercial excellence and operational efficiency • Design and deliver commercial process improvement and change management initiatives• Generate and analyse operational metrics to identify opportunities for efficiency and automation• Drive systems integration and promote user adoption across Salesforce, S/4HANA, ServiceNow, DocuSign CLM, Jira, and SharePoint• Manage quarter-end operations and ensure timely, accurate fulfilment and data integrity• Provide line management, including goal setting, development planning, and performance reviews • Support global Trade Compliance policies and due diligence processes• Oversee UAT cycles and manage supplier relationships to ensure service continuity and innovation
EDUCATION
The University of Law
Postgraduate Diploma in Legal Practice, LPC
Sheffield Hallam University
Bachelor of Laws (LL.B.)
SKILLS
ABOUT VANESSA JONES
Senior Manager Commercial Fulfilment at Arm
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