Vanessa Harmon

Business Analyst @Fidelity National Financial

Establishes relationships among key stakeholders and acts as a liaison during the design and implementation of system and process changes • Works with business partners to elicit, analyze, and document business needs and objectives • Prepares and organizes information into functional requirements for consumption by the software development and quality assurance teams • Construct workflows and other diagrams to support the understanding of the functional requirements • Validates requirements with Product Owner and Business Stakeholders • Establishes themselves as a SME of supported applications • Functionally validates critical features • Creates presentations and demonstrates features to internal and external audiences • Creates and maintains technical user guides to facilitate the learning of applications • Understands and communicates the operational impact of any changes in order to maintain a unified approach of solutions • Writes release documentation • Conducts operational and related research to support operations by investigating support tickets and recommending course of action