Vanessa da Silva

About Vanessa da Silva

With over eight years of experience in managing and overseeing medical and security assistance and logistics operations across multiple regions, I am a certified and accomplished Group Senior Manager Service Quality at International SOS, the world\'s leading provider of medical and travel security services. My core competencies include leading and directing complex and time-critical cases, engaging and aligning with high-level stakeholders, driving change and operational efficiency, inspiring and developing teams, and ensuring quality service and outcomes for clients in need. I have a proven track record of delivering outstanding results in challenging and diverse environments, such as Africa, Europe, and the Americas, and have been part of numerous crisis management teams in response to medical and security escalations. I am passionate and dedicated to satisfying clients\' needs, creating a climate of ownership and dedication among my team members, and applying project management skills to produce extraordinary benefits and ROI for clients.

Experience

1. Global Head of Service Delivery, Travel Services

   International SOS

   Jul 2022 — Present · Philadelphia, PA, US

Education

• University of Cape Town

  Project Managment Certification

  2019 — 2019

• University of Costa Rica

  B.A, Foreign Language and Literature Studies; Spanish

  2004 — 2004

• Saint Joseph's University

  Master of Science (MS), Organizational Leadership

  2012 — 2014

• University of Delaware

  BA, Latin American Studies, Spanish

  2001 — 2005