Vanessa Castro

Resident Service Manager @Windsor Communities

San Jose, CA, US

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)-Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments-Assist with Service Requests and inform maintenance team-Answer questions for residents about community, repairs, rent, policies, etc-Design and executes marketing activities, including content generation to use in creative marketing and social media campaigns to increase community traffic and generate online reviews-Achieve occupancy and individual sales goals by following up with potential and current residents through emails and phone calls-Contributes to operational and company goals through leasing and resident retention programs, including planning resident events-Assist with resident payments, rentable items, lease renewals and delinquencies-Contact vendors as needed