Vanessa Castillo
Customer Success Manager @Coupa
Paris, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Customer Success Manager @Coupa
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Bogota, CO
EDUCATION
2018 — 2018
SKEMA Business School
Supply Chain Management & Purchasing, Supply Chain Management & Purchasing
N/A
Universidad Icesi
Industrial Engineering, Ingeniería industrial
N/A
ESCP Business School
Master of Business Administration - MBA
ABOUT VANESSA CASTILLO
I’m Vanessa, a Customer Success & Sales professional with 6+ years in SaaS across the U.S. and LATAM. Trilingual, I specialize in renewals, account management, growth (upsell/cross-sell), customer satisfaction, and churn reduction. I’ve managed Corporate, Mid-market and Enterprise portfolios, delivered renewal rates of 90–95% and NRR of 105–110%
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