Vanessa Austin
Manager, Digital Business Readiness @Co-operators
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WORK HISTORY
Manager, Digital Business Readiness @Co-operators
Guelph, ON, CA
As Manager, Digital Business Readiness, I lead a team accountable for the planning and execution of readiness, communication, and change strategies that help teams and clients adopt new digital capabilities with confidence.My focus is on ensuring that every digital initiative, from CRM evolution to self-serve experiences, is supported by clear communication, effective training, and a seamless transition for both employees and clients. I work closely with partners across the organization to turn digital transformation plans into practical, service driven success stories.
EDUCATION
University of Windsor
BA, English, History
Simon Fraser University
Plain Language Certificate
Ryerson University
Business Communication Certificate
SKILLS
ABOUT VANESSA AUSTIN
As Manager, Digital Business Readiness, I lead a team that prepares people for the successful adoption of new digital tools and experiences. My team bridges the gap between digital transformation and operational success - ensuring that our digital vision translates into real business impact.
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