Vanessa Archer
Client Success Specialist at Indeed.com
- Role
- Client Success Specialist at Indeed
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Vanessa Archer
Vanessa is a highly energized customer service professional with 10 years of experience…
Experience
Client Success Specialist
Feb 2019 — Present
Foster and grow relationships with our clients, offer personalized service and support them in their end goal of making hires.Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. Help them measure their success and ROI from Indeed.Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.Managed high-touch corporate accounts with a strong focus on business retention. Created regular QBR presentations utilizing data analysis and strategic insight to evaluate campaign performance and advise on optimizations.Created and distributed resources for Account Managers and directors regarding product, technical, or general knowledge questions. Dealt with systems such as Salesforce, JIRA, Slack, and Seismic.
Education
University of Denver
Certification of Completion
Pace University
Master of Science - MS
Hope College
Bachelor of Arts - BA
University of Colorado Colorado Springs
Master of Business Administration - MBA
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