Vanesa Divkovic
Customer Success Executive | Fintech Industry | Data-Driven Leadership | Customer Retention
- Role
- Senior Director of Account Management at Amplifire AI Learning
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Vanesa Divkovic
An accomplished and visionary leader with 20 years of experience in the fintech, financial services, and risk management industries. As the Chief Client Officer at a market leading B2B SaaS company, I was responsible for overseeing the entire client success journey, from onboarding and retention to expansion and advocacy, for a global portfolio of enterprise clients across various sectors and regions.I am passionate about delivering exceptional client satisfaction, driving business growth and creating differentiated value. My core competencies include developing and operationalizing client success frameworks, maximizing retention performance, leading and empowering cross-functional teams, ensuring seamless product delivery, and fostering a client-centric culture. I excel in data-driven decision-making, strategic planning, and business relationship management.
Experience
Senior Director of Account Management
Oct 2025 — Present · New York, NY, US
Education
The University of Western Australia
Bachelor of Economics (with Honours), Economics, International Business Economics and Economic History
1999 — 2003
Skills
- Portfolio Management
- Loans
- Commercial Banking
- Banking
- Relationship Management
- Team Leadership
- Credit Analysis
- Credit
- Financial Modeling
- Financial Risk
- Due Diligence
- Consumer Lending
- Small Business Lending
- Commercial Lending
- Credit Risk
- Retail Banking
- Treasury Management
- Structured Finance
- Mortgage Lending
- Funding
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