Vandana M

About Vandana M

Turning business chaos into clean Salesforce solutions.*Apex, LWC, Flows, and a…

Experience

1. Salesforce Administrator & Developer

   Perk

   May 2023 — Present

   Implemented and customized Sales, Service, and Marketing Cloud features with Apex, LWC, and Flows, improving data accuracy by 25%, reducing data lag by 90%, and boosting pipeline efficiency by 25%.•Configured roles, profiles, OWD, and sharing rules, strengthening governance and cutting unauthorized access attempts by 30%, while ensuring compliance.•Automated business workflows with Flows, Approval Processes, and Validation Rules, achieving 70% efficiency gains and 20% fewer manual errors.•Developed scalable Apex triggers, classes, and batch jobs with bulkified SOQL/SOSL, cutting processing time by 25%, improving data integrity, and delivering 90%+ test coverage.•Managed data migration and cleansing for 100K+ records, achieving 98–99.8% accuracy, removing 95% duplicates, and increasing reporting reliability by 15%.•Built and tested REST/SOAP integrations with Postman, External Services, and Named Credentials, enabling real-time sync with ERP and marketing tools and reducing dependency on custom code.•Administered user setup, profiles, and permission sets for 300+ users, ensuring secure access and compliance with organizational policies.•Monitored and maintained system health using debug logs, login history, and system dashboards, proactively resolving issues before they impacted end users.•Implemented data validation rules and duplicate management, improving data quality and accuracy by 20% across key objects.•Configured case assignment rules, escalation rules, and auto-response rules in Service Cloud, ensuring faster case routing and improving SLA compliance.•Created and scheduled reports and dashboards for executives and managers, enabling real-time insights and better decision-making.

Education

• University of Memphis

  Master's degree, Information Technology

• JNTUH College of Engineering

  Bachelor's degree