Vandana Verma

Customer Service Support Supervisor @Whole Foods Market

Garden City, NY, US

Answering customer inquiries via phone, email, and chat.•Providing information about products, services, and policies.•Resolving customer complaints and escalating issues when necessary.•Tracking and documenting customer interactions.•Providing proactive solutions to improve customer experience.•Collaborating with team members to enhance customer service processes.•Taking orders, processing payments, and managing customer accounts.•Troubleshooting technical issues and providing solutions.•Understanding customer needs and tailoring solutions accordingly.•Building rapport with customers and fostering positive relationships•Perform opening and closing procedures for cash office•Utilize Retalix system to prepare daily Brink\'s deposits accurately on time•Process coin orders for the safe and record precise data•Conduct daily declarations, collected cash from tills, and secure all funds•Create and manage staff schedules, maintained bookkeeping records•Support front-end operations to ensure smooth store performance•Maintain compliance with store policies and loss prevention standards•Delivered exceptional customer service by upholding best practices and standards

Buttler University

Bachelor's degree, Business Management