Vandana Vandy Sharma
Technology Solutions Manager @Starbucks
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WORK HISTORY
Technology Solutions Manager @Starbucks
Seattle, WA, US
I currently lead Starbucks’s digital technology transformation across 22 LAC markets (1,500+ stores) — driving consistent deployment of global digital solutions including Simphony POS, inventory and order management, loyalty, mobile ordering & payment, delivery integration, and regional websites.Key Achievements:• Scaled Starbucks Digital Platform (SDS) across LAC – built regional instance from ground up, overseeing budgeting, contracting, and supplier onboarding.• Delivered measurable operational improvements- New POS design improved order taking speed by 20% and order modification by 86%- Streamlined payment integration reduced transaction time by 14 seconds per order- Optimized label printing, cutting time by one-third, and improved system stability to 99.5% uptime- Achieved 15-second labor savings per delivery, improving throughput and crew productivity.• Fast-tracked rollout – solution now live in 3 markets, with 2 more in-flight for this year.• Built the LAC digital program organization – hired and led a multi-market team of TPMs, licensee tech teams, and supplier partners.• Established governance and cadence – standardized regional playbook for digital deployment, supplier engagement, and performance management.• Localized digital capabilities – introduced features unique to LAC markets based on business impact and customer preferences.• Partnered directly with CIOs of major licensees to align digital investments with growth and compliance priorities.• Created repeatable delivery framework now adopted by multiple global regions.
EDUCATION
Delhi University
Bachelor of Science (B.Sc.)
Institute of Management Technology, Ghaziabad
Masters in Computer Applications
SKILLS
ABOUT VANDANA VANDY SHARMA
Leader of digital technology and program delivery with 20+ years leading enterprise-scale transformations across global retail and technology environments. I focus on turning complex, multi-market initiatives into clear roadmaps that improve customer experience, store operations, and partner outcomes- Currently lead digital product and platform delivery for Starbucks across 22 Latin America and Caribbean markets, supporting 1,500+ stores and major licensee partners- Own multi-million dollar roadmaps spanning POS, mobile ordering and payment, loyalty, delivery integration, inventory and order management, and regional websites that support high-volume transactions- Built and scaled the Starbucks Digital Platform for LAC from the ground up, including budgeting, contracting, and supplier onboarding, and created a repeatable delivery framework now used in other global regions- Delivered measurable results, including double-digit improvements in order speed, reduced payment times, higher system uptime, and labor savings that improved store throughput and productivity- Earlier, managed multi-million dollar global technology portfolios at TCS for Microsoft, financial services, and travel and hospitality clients, leading 100+ person cross-cultural teams and improving client satisfaction and revenue growth- I enjoy building high-performing, multicultural teams, partnering with senior business and technology leaders, and delivering digital programs that scale across markets while respecting local needs.
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